Retro Play Company Terms of Service

Welcome to Retro Play Co. By visiting our brick-and-mortar storefront or utilizing our website, you agree to comply with and be bound by the following store policies and terms of service. Please read them carefully.

1. Trading Card Game (TCG) Return Policy

Due to the volatile nature of the collectibles market, card-swapping risks, and product-tampering prevention, all sales on Pokémon, Magic: The Gathering, and other TCG singles, sealed TCG products (including booster boxes, elite trainer boxes, packs), and trading card accessories are final. Our trading card game return policy dictates that we do not accept returns, exchanges, or refunds on any TCG merchandise once it has left our checkout counter.

2. Vintage Toy Sales Condition

All vintage, retro, and pre-owned toys are sold strictly "as-is." Retro Play Co. thoroughly inspects all vintage items for authenticity and condition before placing them on our shelves. We encourage all customers to inspect vintage toy sales carefully prior to purchase. Returns on vintage merchandise are handled on a strict case-by-case basis at the sole discretion of shop management.

3. Core Buy-Sell-Trade Policy

Retro Play Co. proudly offers cash or store credit for selective TCG singles, sealed products, and vintage toy collections. Our buy-sell-trade policy outlines that all final buy and trade transactions are governed by the following rules:

Offers are strictly condition-dependent and subject to live market evaluations.

Final pricing determinations are made entirely at the discretion of shop management.

Transactions are final once the payout receipt is signed and cash or store credit is issued.

Customers must present a valid, government-issued photo ID to complete any sell or trade transaction.

4. Limitation of Liability

Retro Play Co. is not liable for manufacturing defects on factory-sealed items (such as missing pieces in new LEGO sets or printing errors on factory-sealed Pokémon cards). In these instances, customers must contact the manufacturer (e.g., The LEGO Group or The Pokémon Company International) directly for resolution.

5. In-Store Conduct & Safety

We strive to maintain a safe, family-friendly environment for collectors of all ages. Retro Play Co. reserves the right to refuse service or ask individuals to leave the premises if they engage in disruptive behavior, theft, harassment, or any activity that compromises the safety of our staff, patrons, or inventory.